Return periods and general provisions
- Time frame for return: 3 days return time from date of purchase
- Delivery times3 days delivery time - check goods for proper function immediately upon arrival
- Time lapse: After 3 days, no refund or exchange is possible for any reason
- Changes to the order: Address modifications can be carried out up to dispatch by e-mail to czhiwen97@gmail.com
- After dispatch of goodsCancellation no longer feasible
Costs and charges
- Deliveries not accepted30% Processing fee for parcel rejection or incorrect address with refund request
- Shipping chargesAre generally not refundable
- Return storage costs50% Fee for returned, faultless, opened goods
Goods authorised for return
- Accepted returnsOnly defective products will be accepted for return
- Standard article: No refund for regular products
Non-returnable products Hygienic and safety-related reasons:
- E-cigarette liquids/e-liquids
- Mouthpieces, cartridges, vaporiser coils
- Open tank/RDA/RDTA systems
- Heating coils, wires, cotton wool
- Container, vaporiser units, vaporiser heads
- Batteries, chargers
Further exclusions:
- Free or promotional samples
- Individual orders via sales staff
- Bulk orders
- All presented or modified products
- Items with physical damage, moisture damage or signs of tampering
Return procedure
- Necessary informationComplete name, order number and date, product details: Designation, manufacturer, type, colour
- Type of returnDefective article, wrong product
- Picture creditsPhoto/video evidence of barcode, serial number, QR code
- Return typeRefund, shop credit or product exchange
- Return shipmentOwn packaging and dispatch at the expense of the customer
- Processing time1-3 working days Inspection after receipt of goods
- Contact possibility: czhiwen97@gmail.com
Requirements for defective items
- Conditions for exchange/credit: No physical damage or deep scratches
- No returnDue to minor optical defects
- Completeness: All additional parts must also be sent
- Packaging: Careful packaging necessary
- Exclusion criteriaArticles must not be on the exclusion list
Refund processing and handling
- Processing time7-10 working days for postal returns
- Refund processing3-7 working days for repayment processing
- Bank-dependent durationUp to 10 additional days depending on the bank
- Regular prices: Refundable
- Promotional items: Not authorised to return
- Sale items: No replacement guaranteed, will not be reordered
Important notes
- ResponsibilityNo liability for lost, stolen or damaged returns
- Buyer's regretNo return of opened/used items without defects
- Local regulations: Customers must check local laws
- Disclaimer: No legal advice by vozolpuff.de
- Battery safetyNo responsibility for damage caused by improper battery use
- Cash on delivery: No longer available as a delivery option