Payment

  • Accepted payment methodsWe accept credit cards, PayPal, iDEAL and SEPA transfers
  • In the event of payment difficultiesPossible reasons are incorrect credit card details, insufficient credit or technical problems with the payment provider
  • InvoicingInvoices can be requested during the order process and sent by e-mail
  • Cash-on-DeliveryNot possible - only online payments are supported
  • Promocodes/discount vouchers: Redeemable during the checkout process
  • Secure payment processingUse of encryption technology and PCI-compliant payment systems
  • Order confirmationWill be sent immediately by e-mail after successful payment
  • Refund requestsContact customer service with your order details
  • View order history: Available via the login area of your customer account

Shipping

  • DDP destination countries (duty-free delivery)No customs processing required for USA, UK, Europe, UAE (Dubai), South Africa, Vietnam and West Malaysia
  • Europe dispatchDelivery to 24 European countries within 8-13 working days via UPS/DPD/DHL from Germany
  • Delivery timesBetween 3-5 working days (Vietnam) and 15-25 working days (South Africa)
  • Shipping chargesCalculation is based on weight, country of destination and selected shipping method
  • Parcel trackingPossible via the customer account and e-mail updates
  • Customs dutiesNot applicable, except Canada and Denmark
  • Processing time1-5 working days warehouse processing plus 7-15 working days dispatch time

Security

  • Platform securityUse of data encryption, firewall protection and ongoing security checks
  • Data protectionStrict data protection regulations - customer data is neither sold nor passed on to third parties
  • Payment protectionPCI-compliant payment processing according to industry standards
  • Password recommendationsUse of strong passwords with combinations of letters, numbers and special characters
  • Authenticity of the websiteChecking the URL and SSL certificates for security
  • Suspicious activities: Contact customer service in the event of unusual occurrences
  • Phishing protectionActive measures against fraudulent websites and fake e-mails

Return

  • Order changesPossible until 23:00 PDT on the day of order via czhiwen97@gmail.com
  • Return period15 days from receipt of goods for returns
  • Return requirementsGoods must be unworn/unused, with complete labels and original packaging, proof of purchase also required
  • Return procedureContact czhiwen97@gmail.com for return authorisation and shipping labels
  • Unauthorised returns: Goods without prior authorisation will not be accepted