Order processing and despatch

• Processing timeOrders are processed and dispatched within 1-5 working days
• Standard delivery timeThe usual delivery time is 10-15 working days
• Shipping pause: Goods are not dispatched at weekends and on public holidays

Parcel tracking

• Tracking notification: After despatch, customers receive an e-mail with the tracking number for shipment control
• Updating the tracking dataTracking information is only updated 3-7 days after dispatch

Changes and cancellations of orders

• Before dispatchOrders can be cancelled before dispatch or the delivery address can be modified
• After despatch: No refunds or address changes are possible after dispatch

Customs clearance and customs clearance

• DDP delivery (Delivery Duty Paid)Is offered to the following countries/regions, whereby no customs processing or customs costs are incurred:
  • USA (via UPS, except Alaska and Hawaii)
  • Australia (via Australia Post)
  • United Kingdom (via DPD Express)
  • Europe (via DHL Express / DPD Express)

Service restrictions

• Countries not available: The service is not available in some countries with strict customs regulations: Denmark, Australia, Norway and Switzerland

Supplementary information

• Remote regions: Additional costs and longer delivery times may apply for hard-to-reach areas
• Customer supportIf you have any questions, please contact customer service at czhiwen97@gmail.com