{"id":308,"date":"2025-08-21T10:09:43","date_gmt":"2025-08-21T08:09:43","guid":{"rendered":"https:\/\/vozolpuff.de\/?page_id=308"},"modified":"2025-08-21T10:11:09","modified_gmt":"2025-08-21T08:11:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/vozolpuff.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Payment<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Accepted payment methods<\/strong>We accept credit cards, PayPal, iDEAL and SEPA transfers<\/li>\n\n\n\n<li><strong>In the event of payment difficulties<\/strong>Possible reasons are incorrect credit card details, insufficient credit or technical problems with the payment provider<\/li>\n\n\n\n<li><strong>Invoicing<\/strong>Invoices can be requested during the order process and sent by e-mail<\/li>\n\n\n\n<li><strong>Cash-on-Delivery<\/strong>Not possible - only online payments are supported<\/li>\n\n\n\n<li><strong>Promocodes\/discount vouchers<\/strong>: Redeemable during the checkout process<\/li>\n\n\n\n<li><strong>Secure payment processing<\/strong>Use of encryption technology and PCI-compliant payment systems<\/li>\n\n\n\n<li><strong>Order confirmation<\/strong>Will be sent immediately by e-mail after successful payment<\/li>\n\n\n\n<li><strong>Refund requests<\/strong>Contact customer service with your order details<\/li>\n\n\n\n<li><strong>View order history<\/strong>: Available via the login area of your customer account<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Shipping<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>DDP destination countries (duty-free delivery)<\/strong>No customs processing required for USA, UK, Europe, UAE (Dubai), South Africa, Vietnam and West Malaysia<\/li>\n\n\n\n<li><strong>Europe dispatch<\/strong>Delivery to 24 European countries within 8-13 working days via UPS\/DPD\/DHL from Germany<\/li>\n\n\n\n<li><strong>Delivery times<\/strong>Between 3-5 working days (Vietnam) and 15-25 working days (South Africa)<\/li>\n\n\n\n<li><strong>Shipping charges<\/strong>Calculation is based on weight, country of destination and selected shipping method<\/li>\n\n\n\n<li><strong>Parcel tracking<\/strong>Possible via the customer account and e-mail updates<\/li>\n\n\n\n<li><strong>Customs duties<\/strong>Not applicable, except Canada and Denmark<\/li>\n\n\n\n<li><strong>Processing time<\/strong>1-5 working days warehouse processing plus 7-15 working days dispatch time<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Security<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Platform security<\/strong>Use of data encryption, firewall protection and ongoing security checks<\/li>\n\n\n\n<li><strong>Data protection<\/strong>Strict data protection regulations - customer data is neither sold nor passed on to third parties<\/li>\n\n\n\n<li><strong>Payment protection<\/strong>PCI-compliant payment processing according to industry standards<\/li>\n\n\n\n<li><strong>Password recommendations<\/strong>Use of strong passwords with combinations of letters, numbers and special characters<\/li>\n\n\n\n<li><strong>Authenticity of the website<\/strong>Checking the URL and SSL certificates for security<\/li>\n\n\n\n<li><strong>Suspicious activities<\/strong>: Contact customer service in the event of unusual occurrences<\/li>\n\n\n\n<li><strong>Phishing protection<\/strong>Active measures against fraudulent websites and fake e-mails<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Return<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Order changes<\/strong>Possible until 23:00 PDT on the day of order via czhiwen97@gmail.com<\/li>\n\n\n\n<li><strong>Return period<\/strong>15 days from receipt of goods for returns<\/li>\n\n\n\n<li><strong>Return requirements<\/strong>Goods must be unworn\/unused, with complete labels and original packaging, proof of purchase also required<\/li>\n\n\n\n<li><strong>Return procedure<\/strong>Contact czhiwen97@gmail.com for return authorisation and shipping labels<\/li>\n\n\n\n<li><strong>Unauthorised returns<\/strong>: Goods without prior authorisation will not be accepted<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Zahlung Versand Sicherheit R\u00fcckgabe<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-308","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/pages\/308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/comments?post=308"}],"version-history":[{"count":3,"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/pages\/308\/revisions"}],"predecessor-version":[{"id":2548,"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/pages\/308\/revisions\/2548"}],"wp:attachment":[{"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/media?parent=308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}