{"id":328,"date":"2025-08-21T10:43:16","date_gmt":"2025-08-21T08:43:16","guid":{"rendered":"https:\/\/vozolpuff.de\/?page_id=328"},"modified":"2025-08-21T10:43:18","modified_gmt":"2025-08-21T08:43:18","slug":"rueckgaberichtlinie","status":"publish","type":"page","link":"https:\/\/vozolpuff.de\/en\/rueckgaberichtlinie\/","title":{"rendered":"Return policy"},"content":{"rendered":"<p><strong>Return periods and general provisions<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Time frame for return<\/strong>: 3 days return time from date of purchase<\/li>\n\n\n\n<li><strong>Delivery times<\/strong>3 days delivery time - check goods for proper function immediately upon arrival<\/li>\n\n\n\n<li><strong>Time lapse<\/strong>: After 3 days, no refund or exchange is possible for any reason<\/li>\n\n\n\n<li><strong>Changes to the order<\/strong>: Address modifications can be carried out up to dispatch by e-mail to czhiwen97@gmail.com<\/li>\n\n\n\n<li><strong>After dispatch of goods<\/strong>Cancellation no longer feasible<\/li>\n<\/ul>\n\n\n\n<p><strong>Costs and charges<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Deliveries not accepted<\/strong>30% Processing fee for parcel rejection or incorrect address with refund request<\/li>\n\n\n\n<li><strong>Shipping charges<\/strong>Are generally not refundable<\/li>\n\n\n\n<li><strong>Return storage costs<\/strong>50% Fee for returned, faultless, opened goods<\/li>\n<\/ul>\n\n\n\n<p><strong>Goods authorised for return<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Accepted returns<\/strong>Only defective products will be accepted for return<\/li>\n\n\n\n<li><strong>Standard article<\/strong>: No refund for regular products<\/li>\n<\/ul>\n\n\n\n<p><strong>Non-returnable products<\/strong> <strong>Hygienic and safety-related reasons:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>E-cigarette liquids\/e-liquids<\/li>\n\n\n\n<li>Mouthpieces, cartridges, vaporiser coils<\/li>\n\n\n\n<li>Open tank\/RDA\/RDTA systems<\/li>\n\n\n\n<li>Heating coils, wires, cotton wool<\/li>\n\n\n\n<li>Container, vaporiser units, vaporiser heads<\/li>\n\n\n\n<li>Batteries, chargers<\/li>\n<\/ul>\n\n\n\n<p><strong>Further exclusions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free or promotional samples<\/li>\n\n\n\n<li>Individual orders via sales staff<\/li>\n\n\n\n<li>Bulk orders<\/li>\n\n\n\n<li>All presented or modified products<\/li>\n\n\n\n<li>Items with physical damage, moisture damage or signs of tampering<\/li>\n<\/ul>\n\n\n\n<p><strong>Return procedure<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Necessary information<\/strong>Complete name, order number and date, product details: Designation, manufacturer, type, colour<\/li>\n\n\n\n<li><strong>Type of return<\/strong>Defective article, wrong product<\/li>\n\n\n\n<li><strong>Picture credits<\/strong>Photo\/video evidence of barcode, serial number, QR code<\/li>\n\n\n\n<li><strong>Return type<\/strong>Refund, shop credit or product exchange<\/li>\n\n\n\n<li><strong>Return shipment<\/strong>Own packaging and dispatch at the expense of the customer<\/li>\n\n\n\n<li><strong>Processing time<\/strong>1-3 working days Inspection after receipt of goods<\/li>\n\n\n\n<li><strong>Contact possibility<\/strong>: czhiwen97@gmail.com<\/li>\n<\/ul>\n\n\n\n<p><strong>Requirements for defective items<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Conditions for exchange\/credit<\/strong>: No physical damage or deep scratches<\/li>\n\n\n\n<li><strong>No return<\/strong>Due to minor optical defects<\/li>\n\n\n\n<li><strong>Completeness<\/strong>: All additional parts must also be sent<\/li>\n\n\n\n<li><strong>Packaging<\/strong>: Careful packaging necessary<\/li>\n\n\n\n<li><strong>Exclusion criteria<\/strong>Articles must not be on the exclusion list<\/li>\n<\/ul>\n\n\n\n<p><strong>Refund processing and handling<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Processing time<\/strong>7-10 working days for postal returns<\/li>\n\n\n\n<li><strong>Refund processing<\/strong>3-7 working days for repayment processing<\/li>\n\n\n\n<li><strong>Bank-dependent duration<\/strong>Up to 10 additional days depending on the bank<\/li>\n\n\n\n<li><strong>Regular prices<\/strong>: Refundable<\/li>\n\n\n\n<li><strong>Promotional items<\/strong>: Not authorised to return<\/li>\n\n\n\n<li><strong>Sale items<\/strong>: No replacement guaranteed, will not be reordered<\/li>\n<\/ul>\n\n\n\n<p><strong>Important notes<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Responsibility<\/strong>No liability for lost, stolen or damaged returns<\/li>\n\n\n\n<li><strong>Buyer's regret<\/strong>No return of opened\/used items without defects<\/li>\n\n\n\n<li><strong>Local regulations<\/strong>: Customers must check local laws<\/li>\n\n\n\n<li><strong>Disclaimer<\/strong>: No legal advice by vozolpuff.de<\/li>\n\n\n\n<li><strong>Battery safety<\/strong>No responsibility for damage caused by improper battery use<\/li>\n\n\n\n<li><strong>Cash on delivery<\/strong>: No longer available as a delivery option<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>R\u00fcckgabefristen und Allgemeine Bestimmungen Kosten und Abgaben Zur R\u00fcckgabe berechtigte Waren Nicht r\u00fccksendbare Produkte Hygienische und sicherheitsrelevante Gr\u00fcnde: Weitere Ausschl\u00fcsse: Ablauf der R\u00fcckgabe Voraussetzungen f\u00fcr mangelhafte Artikel Erstattungsabwicklung und Bearbeitung Wesentliche Hinweise<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-328","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/pages\/328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/comments?post=328"}],"version-history":[{"count":1,"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/pages\/328\/revisions"}],"predecessor-version":[{"id":330,"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/pages\/328\/revisions\/330"}],"wp:attachment":[{"href":"https:\/\/vozolpuff.de\/en\/wp-json\/wp\/v2\/media?parent=328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}